Upgrade chaos triggered one Hartford law firm to call our DTS team for help. With the new Microsoft Office software launch, the employees received powerful upgrades to their Word, Excel, Outlook and PowerPoint applications, as well as launching Sharepoint, a cloud based tool with many features. From law clerks to partners, the teams jumped right into using their new tools. Quickly, multiple file versions and tracking issues emerged, as the firm struggled to understand the new Windows interface and make sense of subtle new features. Even the power users asked for some guidance.
"This amount of time and billable minutes lost to lost or overwritten files is one piece of the puzzle," commented owner Christine Mansfield, "but add security and compliance risks from shared and sent confidential files, wasted search time, and lack of knowledge of new Office tools. We spent two weeks training beginner, intermediate and advanced 'boot camps' on everything from file management with cloud and the new Windows, to tracking & long document classes to combo classes on all. We also provided consultancy on streamlining manual, paper based processes, that alone saved the firm $10,000 annually in office supplies - and improved the client billing process with new training. A win - win!"
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| Discovery Training drives efficiency & training with Paperless Boot Camps |
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