When Human Resources automated direct deposit, a panic ensued for a Wallingford manufacturer. "Half of our employees have never used a computer," commented the HR generalist. "And they were used to receiving a paper check every other week. We had a major morale issue on our hands." It was time to call Discovery.
After reviewing their immediate needs, DTS rotated shifts around the clock for payroll software training and Windows and file management '101'. "It was important that each employee felt comfortable learning how to login and what a login to a shared computer was. Teaching privacy and log-out features became critical when you think about the salaray and benefits details on a pay stub," remarked Christine Mansfield, DTS CEO.
The overnight shift appreciated the availability of classes, although the moonlight offered a unique training perspective!
Another Middletown hospital partnered with DTS to roll-out Google as a replacement to their Microsoft suite. The employee backlash mounted, and again, partnering with Discovery fostered a consultative approach to embracing drastic workplace changes. "We embrace each training class as a cohort, reinforcing the employees' need to validate the challenges of an increasingly digitized office, but building emerging technical skills to support healthcare. "Some of our classes truly addressed the technological software skills, as well as the very raw emotional coping skills needed with some of those directly impacted with tool gaps in the software change. Fortunately our consultants are cross-trained to empower employees' adoption of new skills and changing climates," commented Mansfield. "We pull each employee through the barriers -- whether technical or emotional-- and deliver a quality learning experience that benefits the employer's and employees' satisfaction. It was a win-win, and helped the employees move past the change and see the positive benefits of the new system. It takes teamwork."
Yet another Hartford client introduced touch-screen surface pros to their trainers, and a North Haven distributor rolled out tablets to their sales team. Again, a varied skill set in their teams left some managers and employees requiring training. So Discovery team trained device and new Office software skills to both organizations, enabling a swift adoption of the new technology. The sales team experienced a 50% decrease in order errors the week after training with the new Excel and Windows skills! And the Hartford workplace firm witnessed a 100% drop in employee complaints, once they learned how to 'swipe' and manage the newer Windows 8 interface. "Our job is to help in any way."
Let Discovery partner with your next chapter, and email us for a free quote.